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Operations
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
How do I check the shipping cost on my items?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
When will my backorder arrive?
My Account
How do I create an account?
I forgot my password.
Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Guarantees
Price
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I find my product?
Additional Support
How do I contact you?

 


How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to The Garden Tool Shop administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar or contact our friendly team through the "Contact Us" link in the top menu to discuss this.
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My order never arrived
Please contact The Garden Tool Shop via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.

Orders are dispatched within 3-5 business days of your order being received if the item is in stock. If the item is not in stock you will be contacted by The Garden Tool Shop to discuss the expected delivery date and to discuss delivery.
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An item is missing from my shipment.
Please contact The Garden Tool Shop via the "contact us" page if your order is incomplete or incorrect and our friendly team will be more than happy to deal with this as our highest priority.

Refund and Return Policy

While we hope that you will be thrilled with your new purchase sometimes things don't go according to plan. If there is a fault with your order we are happy to refund or exchange your purchase as long as the product is returned to us unused, undamaged and in its original packaging within 7 days. If there is a problem and The Garden Tool Shop is at fault we are happy to refund your delivery cost, otherwise the delivery cost is non-refundable.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact The Garden Tool Shop via the "contact us" page.

If an item is on backorder you will be given the choice of waiting until all items on the order are ready to be sent or having the 'in-stock' items sent and the back order sent as soon as possible. Extra delivery charges may be applied for sending orders in two shipments.

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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.

We reserve the right to use a courier of our choice depending on your location. This may be Australia post for smaller items, depending on your location. Items are sent within 3-5 business days of receiving your order, when in stock, if an item is not in stock you will be contacted to discuss the expected dispatch date and to discuss delivery details.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method. All prices listed are in Australian Dollars and include GST. Our ABN is 32 534 806 869 003
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. Prices listed include GST our ABN is 32 534 806 869
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Privacy Policy
We will not sell, share, or rent this information to others. The Garden Tool Shop collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact The Garden Tool Shop via the "contact us" page if you have any questions regarding your order and we will be more than happy to help!
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact The Garden Tool Shop via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact The Garden Tool Shop, the owners of this shopping cart via the "contact us" page located in the storefront.

 

'The Garden Tool Shop' is the registered trading name of Clint Francis Kenny ABN 32 534 806 869 and is located at 54 Locke St. Warwick, Qld. 4370  Ph (07) 4661 9641 
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© 2014 The Garden Tool Shop. All rights reserved.